Shipping policy

Order Processing & Fulfillment

Most SUPERFAN products are made to order by our production partners; some items ship from our U.S. warehouse.

  • Processing time: 2–7 business days before shipment.
  • Each product may be produced at a different facility depending on availability, stock and customer location.
  • Orders with multiple items may ship separately, and you may receive more than one tracking number.

Shipping Times

Estimated delivery windows after shipment:

  • United States: 3–8 business days
  • Canada: 5–12 business days
  • Europe: 4–10 business days
  • Rest of the world: 7–20 business days

These are estimates only. Actual delivery times may vary due to carrier delays, customs processing or high-volume periods (holidays).

Shipping Fees

Shipping rates are calculated at checkout based on your location and the products in your order. If you purchase multiple items, shipping costs may appear separately depending on where each item is produced.

Tracking Information

Once your order ships, you will receive a tracking number by email. Tracking may take 48–72 hours to update depending on the carrier.

Wrong Address

Please make sure your shipping address is correct. If your order has not been produced yet, contact us right away at hello@super-fan.club to update it. Once production has started, the address cannot be changed. SUPERFAN is not responsible for packages lost due to an incorrect address.

Lost, Delayed or Stolen Packages

If a package shows “delivered” but you have not received it:

  1. Check with neighbors or building management
  2. Confirm the shipping address
  3. Contact the carrier directly

SUPERFAN is not responsible for packages after they are marked delivered, but we will do our best to assist. If a package is lost in transit, we will replace it at no cost to you.

Customs Duties & Import Taxes

Some countries may charge customs duties, VAT or import taxes. These charges are not included in our prices and must be paid by the customer.

Damaged or Defective Items

If your item arrives damaged, defective or incorrect, contact us within 15 days of delivery at hello@super-fan.club with your order number, a description of the issue and clear photos. We will send a replacement or issue a full refund at no cost to you.

Returns & Exchanges

You can return or exchange eligible items within 15 days of delivery. See our Return & Refund Policy for all the details and options.

Contact

For any questions regarding shipping, please email us at:
📧 hello@super-fan.club