1. The program

SUPERFAN™ Pass (the "Program") is a free loyalty program offered by ONE S&M LICENSES LLC, a Florida limited liability company based in Miami, Florida, United States, operating the SUPERFAN store at super-fan.club ("SUPERFAN", "we", "us"). By joining or taking part in the Program you accept these Program Terms, our Terms of Service and our Privacy Policy. If these Program Terms conflict with the Terms of Service on a Program matter, these Program Terms apply.

2. Who can join

• Membership is free. You join by creating a customer account at super-fan.club. No purchase is needed to join.
• You must be at least 18 years old, or the age of majority where you live. Products for kids (including TINYFAN and MINIFAN) must be bought by a parent or guardian through their own account. We do not knowingly open accounts for children.
• One account per person. Accounts are personal and can't be shared, sold or merged.
• The Program is for personal, non-commercial use. Resellers, businesses and bulk or wholesale buyers are not eligible.
• The Program applies only to purchases made at super-fan.club. Purchases on Amazon, Walmart, Etsy, Mercado Libre, TikTok Shop, other marketplaces, our regional stores or at events do not earn points.
• The Program is void where prohibited or restricted by law.

3. Earning points

• You earn 1 point for every US$2 actually paid for eligible products, after discounts, rounded down to the nearest whole point.
• We may exclude from points: taxes, duties, shipping and handling fees, gift card purchases, donations, and any product or promotion we mark as not eligible.
• Points are calculated from the purchase history linked to your account. Purchases made as a guest, or before you created your account, may not count.
• Points may take some time to show after your order is paid and processed. Pending, cancelled or unpaid orders do not earn points.
• We may run limited-time point offers (for example, bonus points on a drop). Each offer has its own conditions, which will be shown with the offer.

4. Levels

Your level is set automatically by your points. Current levels:

Today, points count from your account's full purchase history. We may move to a rolling period (for example, the last 12 months), which could lower your level. If we do, we will give notice as described in section 9. Your level may also go down if points are removed under section 7 or 8.

5. Benefits

• Member discounts apply to eligible products in an order placed while you are signed in to your account. They apply once per order and can't be combined with other discount codes or promotions unless we say so.
• Member discounts do not apply to gift cards, taxes, duties or shipping, or to products or promotions we mark as excluded (which may include some limited editions, pre-orders and collaborations).
• Free standard shipping (Legend) applies to standard shipping to addresses in the United States, on orders of at least US$50 after discounts and before taxes. Expedited shipping and other destinations are not included.
• Early access and members-only pieces depend on availability. We don't guarantee stock, sizes or quantities, and we may limit how many units each member can buy.
• Benefits are offered at our discretion. They are listed on the Pass page, which may change from time to time.

6. No cash value

Points, levels and benefits are promotional and have no cash value. They are not your property, are not a deposit or a gift card, and can't be redeemed, exchanged or refunded for cash or credit, sold, bartered, transferred, inherited or combined with another account, except where the law requires otherwise. You are responsible for any taxes that may apply to benefits you receive.

7. Refunds, cancellations and returns

If an order is cancelled, refunded, replaced, returned or charged back, in whole or in part, we will remove the points it earned and your level may change. If a member discount or free shipping was applied, any refund or credit will be based on the amount you actually paid, according to our Refund Policy.

8. Fraud and misuse

We may, without notice, cancel points or benefits, cancel orders, suspend or close a membership, or end participation in the Program if we reasonably believe there has been fraud, abuse or a breach of these terms. This includes multiple accounts, false information, reselling, automated or bulk buying, manipulating points or discounts, or misusing early access. We may also take any other step available under the law.

9. Changes and termination

We may change, suspend or end the Program, or any part of it, at any time. This includes these terms, how points are earned, point thresholds, levels, discounts and other benefits. When a change materially reduces benefits, we will try to give at least 30 days' notice by posting it on this page or on super-fan.club, or by email, except where a faster change is needed for legal, security or fraud reasons. The "Last updated" date shows the current version. If you keep taking part after a change takes effect, you accept the updated terms. If the Program ends, points and levels end too and have no value.

10. Closing your account

You can leave the Program at any time by writing to us or by closing your customer account. If your account is closed or deleted, your points and level are lost and can't be restored.

11. Privacy and messages

We use your account and purchase history to calculate points and levels and to give you benefits, as described in our Privacy Policy. Joining the Program does not, by itself, sign you up for marketing. We only send marketing messages (such as drop alerts) if you agree to receive them, and you can unsubscribe at any time.

12. Liability and errors

The Program is provided "as is". We are not responsible for technical problems, delays or errors in tracking points, levels or benefits. If a mistake happens, our only obligation is to correct your balance or level. We may correct obvious errors at any time, including points or discounts given by mistake. Nothing in these terms limits any rights you have under applicable law that can't be limited.

13. General

These Program Terms are governed by the laws of the State of Florida, United States. Disputes will be resolved as set out in our Terms of Service, before the competent courts of Miami-Dade County, Florida. If any part of these terms is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver.

14. Contact

Questions about the Program: hello@super-fan.club
SUPERFAN / ONE S&M LICENSES LLC · Miami, Florida, United States